SERVICES & SUPPORTS

WE ARE DEDICATED TO PROVIDING HIGH-QUALITY SERVICES AND SUPPORTS TO OUR CUSTOMERS. THIS PAGE INCLUDES PLANS DESIGNED TO MEET YOUR NEEDS AND SUPPORT OUR PRODUCTS.

SETUP & TRAINING

We offer assistance for customers who wish to have an authorized NEI technician on site to assist with setting up their products and learning the functions. Our technician will provide basic training to ensure the customer knows how the product works and how to operate it.

WARRANTY

ONE (1) YEAR WARRANTY
All of our products come with a one-year factory warranty.  This warranty covers Parts and Workmanship issues within the first year of the product operation. However, products that are failed by misuse of user’s are not covered by this warranty.
EXTENDED WARRANTY
Extended warranties are also available at the time of purchasing the product or before the expiration date of the current warranty. In order to purchase an Extended Warranty it must be purchased during the original quote period or within the valid period of the warranty. Products that have exceeded the expiration date of the warranty will not be able to add an Extended Warranty.

SUPPORTS

STANDARD PHONE/VIDEO SERVICE
Nanova Environmental provides phone and/or video support from the date a product is purchased. A service technician will respond at the earliest convenience of your original request during normal business hours, excluding weekend and holidays.
SERVICE HOURS
Our service hours is Monday – Friday, 8:00 AM – 5:00 PM at the local time of any physical location.
CONTACTS
Email: service@nanovaenv.com
Phone: +1 (573) 476-6355